What if it’s not a perfect match or I want to leave the scheme?
If there has been an error in the matching process, or if it’s just not working out, please e-mail buddyscheme@hic.herts.ac.uk and we can either re-match you or wish you well as you move on to other things.
Are the chats monitored?
We uphold standards of quality and security by maintaining records of chat interactions. We employ measures to ensure compliance and may flag specific content for review when necessary
I still have questions about the Buddy Scheme, who do I contact?
The Buddy Scheme is coordinated by the HIC College Services Team; the best way to get in touch with the team is via e-mail (buddyscheme@hic.herts.ac.uk). Advisers are available 10:00-16:00, Monday to Friday, and are rather speedy at responding to e-mails – so you’ll never have to wait long for an answer to your question.